You need to enable JavaScript to run this applicationRACEGAME faq

PARTICIPATION IN EVENTS

WHERE CAN I FIND THE AVAILABLE EVENTS?

On the MARKETPLACE there is all the available offer to which you can participate. By clicking on the filters on the page you can find those of interest and also consult all the finished events.

HOW DO I REGISTER FOR EVENTS OR CHAMPIONSHIPS?

To register for the events, just click on the registration button on the REGISTRATION tab of the event, championship or hotlap session

HOW DO I WITHDRAW FROM AN EVENT OR CHAMPIONSHIP?

You can withdraw from events with a certain amount of time in advance without this having any consequences. It is then no longer possible and the lack of participation will worsen their MWI indicator (which tracks the miss-sharing events) and thus the DSR (Driver Safety Ranking).
To know the time limit, consult the PLATFORM CONFIGURATIONS

HOW DO I REGISTER THE TEAM?

You must own or be co-admin of a team, and the event must include the participation of teams.
In each event or championship, under the section for the registration of the drivers there is the section for the registration of the teams.

HOW DO I WITHDRAW THE TEAM FROM AN EVENT OR CHAMPIONSHIP?

It is possible to withdraw the team from an event or championship at any time, after having done so it is also possible to re-enter it.
Withdrawal from the championship automatically causes the interruption of any engagements with the drivers

HOW MANY DRIVERS CAN ENGAGE IN A CHAMPIONSHIP?

The limitations on the engagements are established in the single championship or event and are visible on the page of the respective activity

HOW ARE PROTESTS MANAGED?

Both in the page of each event and of each championship there are the items in the left menu to enter the private section for managing reports.
Reporting is the tool that allows you to report an episode to the Race Direction even if you are not involved. Each report is autonomous and can be completed by images and videos.
The Race Direction has no obligation to take it into consideration or to transform it into a sanction.
You can create reports in a time window managed by the PLATFORM PARAMETERS even if each organizer can modify them for their own needs

HOW TO CHECK IF I HAVE RECEIVED PENALTIES AND HOW CAN I APPEAL?

Whenever you receive one or more penalties for an event, you will also receive a notification both via email and on the platform.
The penalties are available on the event or championship page on the left menu.
Not all penalties allow the appeal (the decision is up to the publisher) but if it is possible, in the consultation of the details of the penalties you will find the button to object and then fill in the reasons.
There are terms to appeal that you can find on the PARAMETERS OF THE PLATFORM although each organizer can modify them for their own needs

WHERE CAN I FIND THE GAME SERVERS AND EVERYTHING I NEED TO TAKE PART IN AN EVENT OR CHAMPIONSHIP?

Within the activity page you will always find all the useful information such as servers, their passwords, the necessary material (mods, tracks) and any other useful information.
On the same page you will also find a box where the organizer sends notices to users but also related news

WHERE CAN I READ THE RESULTS OR RANKINGS OF AN EVENT OR CHAMPIONSHIP?

From the page of the event, the championship or the hotlap session there are always buttons to consult the standings and results. They are present both on the left menu and on the central menu.

TYPE OF OFFER

WHAT KIND OF OFFER IS ON THE PLATFORM?

On RACEGAME you can find different types of events that are:
SINGLE EVENTS also simply called EVENTS are spot events not related to any championship. They can have any format, consisting of one or more manches.
CHAMPIONSHIPS. Like events, they can have any format, even complex ones. These can also have several heats but unlike the event, they have in addition to the results also the drivers' rankings and, if foreseen, that of the teams.
HOTLAP SESSIONS. They are free sessions in which the pilots access the race server and perform hotlaps. They can last from a few hours to several days. They are completed by a ranking that can be standard or ordered by hotlap or evolved where the simple or weighted average over a given number of laps counts.
Hotlap sessions are often used as prequalification sessions for championships or events.
COLLECTIONS. They are not real events but containers (aggregators) of other events. They consist of a page where data, a calendar and other info are provided. They serve to give continuity to events that are by their nature isolated. They can have rankings fed at will.
To understand the meaning of the aggregates just think of a series of single events, hotlap sessions and even championships that all together contribute to achieving a goal. The rankings of the aggregate can decide which users or teams have achieved the highest score among all the events and leagues.
The aggregates can then be used to bring together in a single page an entire competitive season or a path of some events or a training path.
The strength of the aggregate is represented by its flexibility
PROMOTIONS. It is the tool to create more complex activities, typically official leagues. Its flexibility increases when connected to an aggregator, in this way it is possible to create entire paths of activities with different rankings.

WHICH SIMULATORS DOES RACEGAME SUPPORT?

RACEGAME supports all major simulators on all types of platforms, PC, XBOX and PLAYSTATION. Its model of integration of game titles also allows it to be made compatible in a short time with each simulator of subsequent publication.

SUBSCRIPTIONS

ARE THERE PARTICIPATION COSTS?

There are free and paid events, each community (publisher) decides whether an event or championship must be paid or free. In the case of paid events it will be necessary to purchase a subscription.
The list of available subscriptions can be found in the STORE

WHAT METHODS OF PAYMENT ARE ACCEPTED?

The preferred method is paypal as it allows the immediate activation of the service. Alternatively, you can proceed with a bank transfer, but wait a few days before the service is activated after the purchase.

REGISTRATION AND ACCOUNT MANAGEMENT

HOW DO I REGISTER ON THE PLATFORM?

To register, just click on the LOGIN button at the top of the navigation bar or by clicking HERE

I DON'T REMEMBER MY CREDENTIALS, HOW DO I RECOVER THEM?

By clicking HERE you access the management of the recovery of your credentials.
There are 3 methods, by providing your main email (the one used during registration) or by providing the recovery email if it was configured or by entering your RECOVERY CODE that you was sent to your email address during registration.

CREATION AND MANAGEMENT OF A TEAM

HOW CAN I REGISTER MY TEAM ON THE PLATFORM?

You can create a team from THIS PAGE where you just need to choose a name and a logo.
The team allows you to make contracts or engagements with drivers, participate in championships and events, creating career and statistics. You can also assign the admin role to other people.

CAN I HAVE MORE THAN ONE TEAM?

No, each user can own or be an admin of only one team. If more than one team is needed then different drivers must register the different teams.
The different teams, however, are independent and create statistics and results independent of each other

WHAT ARE CONTRACTS AND HOW DO THEY DIFFER FROM ENGAGEMENTS?

Contracts and engagements are 2 different ways of having relationships between teams and drivers. Engagement is an agreement between teams and drivers limited to the event or championship. It is defined and managed within the activity in question and, once this is finished, any bond between the two parties ends.
The contract, unlike the engagement, is defined outside a specific activity and has a predefined duration (at your choice). The bond between the parties is therefore independent of the single championship or event.
When a driver under contract with a team signs up for an event or championship he can participate either as an independent driver or only with his team. He cannot therefore send or accept invitations from other teams.

HOW ARE THE CONTRACTS MANAGED?

If you are a user from HERE you can manage the contract proposals.
If you have a team from TEAM MANAGEMENT you can also manage contracts.

HOW DO I ENGAGE THE DRIVERS IN AN EVENT OR CHAMPIONSHIP?

If you are a user from HERE you can manage the contract proposals.
If you have a team from TEAM MANAGEMENT you can also manage contracts.

PURCHASE AND MANAGEMENT OF PRODUCTS

WHERE CAN I FIND AND MANAGE THE PRODUCTS?

All our products (mods, tracks) are on the STORE, from this page they can be purchased and downloaded. Each new version of the product is available among the purchased products

WHERE CAN THE PRODUCTS BE USED?

Unless otherwise indicated, RACEGAME products can only be used for events organized on the platform.
The event or championship that uses it will have the possession of the product among the requirements for participation.

ANTICHEAT

WHERE CAN I FIND THE ANTICHEAT?

The anticheat is called INTERCHEATER and is available on the DEDICATED PAGE

HOW DOES INTERCHEATER WORK?

On its DEDICATED PAGE you will find all the information otherwise available ABOUT THIS DOCUMENT

DOES INTERCHEATER REQUIRE ANY COMPONENTS TO BE INSTALLED ON THE GAME SERVER?

NO, INTERCHEATER consists only of an application that must be installed and used on your game computer. It doesn't even require the installation of any other components or plugins.

HOW DO YOU USE INTERCHEATER?

After downloading it you have to proceed with the installation. At the first start you will have to provide the credentials used on RACEGAME (in subsequent starts make an autologin).
The application must always be started before the game and must always be shut down after the game.
If you start after the game it will display an error message prompting you to shut down the game and restart it.
During the game session you do not need to do anything, the client can be minimized and will not ask for any intervention.

CAN INTERCHEATER INTERFERE WITH THE GAME?

The application is a completely independent process from the game processes and therefore does not interfere in any way with their functioning. The analysis and control tasks require very little memory and use a very low percentage of the processor. The network traffic it generates is also low. Everything is designed to have the least possible impact during its operation.

HOW IS MY DATA PROTECTED?

The collected data are used for the sole purpose of combating cheating and kept for a maximum of 90 days which is the time deemed necessary for a posthumous analysis of the reports and therefore for a possible use as evidence in the event of cheating events.
The user is required to read the document regarding the processing of data and its use and to accept the conditions.

WHERE DO I DOWNLOAD THE APPLICATION?

INTERCHEATER is a product that can be used with a card, information and downloads can be found on the DEDICATED PAGE while the cards can be found on the STORE

HOW DO I CHECK THE INTERCHEATER REPORTS?

Each time a user uses INTERCHEATER, with or without the game turned on, a session is produced. On the DEDICATED INTERCHEATER PAGE you will always find the latest sessions in chronological order, otherwise look for your name (or that of the user you are interested in) and you will find his sessions.
By consulting the session details you will be able to see when he was connected, if he used a game, if he was connected to a server and possibly with which other users.
If a user has used a cheat you will see the detail in the analysis of his session.

HOW DO I CHECK IF SOMEONE HAS USED A CHEAT?

You can consult the list of CHEATING EVENTS where you can find the whole list of cheating events with, for each, user, dates and any other detail.
A user with one or more cheating events will always have the cheat symbol next to her name on her personal RACEGAME page.

WHAT HAPPENS IF A USER HAS USED A CHEAT?

INTERCHEATER checks and detects the cheats but neither INTERCHEATER nor RACEGAME take any action in case of success.
It will be the task and responsibility of each organizer to decide the decisions they deem appropriate.

COMMUNITY

CAN I ORGANIZE EVENTS ON THE PLATFORM?

RACEGAME is first of all a marketplace or a place where anyone can organize events and championships. The role of organizer is called PUBLISHER.
Every normal user can create publishers and for each one many organization tools and a complete administration section are made available for every need.

HOW DO I BECOME A PUBLISHER?

To register a publisher just go HERE where you are asked for a name and a logo.
After creation, you will receive instructions to access the administrative section of your publisher

WHAT CAN I DO AS AN PUBLISHER?

You can create events, leagues and hotlap sessions of any type and with any race format, single or multi-class. You can also select the participants or leave free registration. You can also create complex systems of event aggregates with which to link different activities in a single context complemented by other rankings.

HOW MUCH DOES IT COST TO ORGANIZE EVENTS?

The service is totally free.
RACEGAME also has a payment system towards publishers commensurate with the activity carried out, every time an event organized by a publisher is completed, this receives a credit commensurate with the participation of users, the more the organizer is able to engage with its activity of the users and the greater the credits accrued.

IS IT POSSIBLE TO CALCULATE IN ADVANCE HOW MUCH I EARN BY ORGANIZING EVENTS?

RACEGAME provides anyone a simulator to calculate in advance how much you can earn by organizing events. The simulator uses the same algorithms used for the accounting calculation

WHERE DO I CHECK THE ACCOUNTING OF MY PUBLISHER?

On the administrative menu, under ACCOUNTING you will find a very complete panel where you can keep under control all the credits accrued. You can also consult each accounting period (3 each year) and check the details of how they have been accrued, the events with the totals and also all the participating users.
RACEGAME offers maximum transparency in order to improve publisher performance.
IF YOU WANT TO KNOW MORE READ THIS DOCUMENT

STATISTICS

HOW IS A USER PROFILED?

Each user on the platform is profiled from many points of view with different tools.
All the statistics, results and career of a user are visible on his personal page, the same happens for the teams.
The main user profiling tools are:
DPS (DRIVER PERFORMANCE SKILL) or rather the measurement of a driver's performance. Measure your skill level against that of other drivers.
DSS (DRIVER SAFETY SKILL) or rather the measurement of the level of fairness on the track. It is continuously modified according to the penalties it receives in each activity.
DES (DRIVER EXPERIENCE SKILL) that is the measurement of the level of experience, every activity in which you participate increases the level (it can never lower) and follows a logarithmic trend, i.e. at the beginning it grows quickly, then the growth curve tends to flatten.
The combination of these 3 measurement tools is also used to determine its license (also called standard license). Periodically for each user it is checked whether there are the conditions to change his license, if the values of the 3 indicators mentioned exceed a certain threshold then the best license, vice versa if it falls below a certain level then it gets worse.

HOW DOES RANKING WORK?

The main ranking tool is the DPS (DRIVER PERFORMANCE SKILL) or a skill gauge a pilot than other drivers.
The DPS is not a score accumulation system or its value is not the sum of scores that are acquired on the basis of the results. Instead, it is a system based on the ZERO SUM algorithm, i.e. the sum of the participants' DPS before the event is equal to the sum of the DPS after the event. The ranking is redistributed on the basis of the difference between the expected result before the and the actual result I reach.
The expectation is based on the ranking values before the event.
The DPS has several characterizing points:
IT IS A COMPARATIVE SYSTEM. It means that each driver's score is determined by comparison with the other drivers.
Challenging a driver with a lower ranking does not give any possibility to improve the ranking but there is only the risk of worsening it in case of defeat.
IT DOES NOT NEED ANY SUBJECTIVE PARAMETER OR ELEMENT. Many computing system are based on many parameters, many of which are subjective. Competition format difficulty coefficients (sprint or endurance races), difficulty coefficients based on the type of car or track are all absent in DPS. Our system considers the environmental variables as an element in common between all the participants, the competition takes place between the opponents and not against the track.
AUTONOMOUSLY CORRECTS ERRORS. No system is infallible and the calculation error due to internal or external causes is always possible but the DPS does not require corrections as it can remedy unwanted deviations by itself. An undeserved increase in score results in a greater likelihood of losing score due to increased expectation of results. Peaks generated by errors are then automatically corrected. The same happens in negative cases.
IT IS NOT BASED ON ATTENDANCE FREQUENCY. A score accumulation system rewards the most assiduous drivers and not necessarily the best ones. The DPS does not need to be assiduous, you can be a little assiduous pilot without this impacting on the DPS.

HOW DOES SAFETY SKILL (DSS) WORK?

The SAFETY SKILL measures the level of correctness of a driver in the last 50 events and is activated with a minimum of 5 events.
It can value from 100 to 0 where 100 is identifies a driver with the best behavior. Each sanction causes a reduction of the DSS by one measure depending on the type of sanction. Receiving a 20-second penalty causes a lowering of more than 10 seconds as well as warnings and disqualifications in turn cause other effects.
The only way to see the DSS increase after penalties is to make sure that the event in question is beyond the calculation window, that is, it is beyond the last 50 events.

HOW DOES THE EXPERIENCE SKILL (DES) WORK?

The EXPERIENCE SKILL (DES) measures the experience of a driver and is based both on the amount of competition in which he participates and on the amount of different experiences. Participating in 50 races on different tracks and models will make the indicator grow faster.

WHAT ARE STANDARD LICENSES USED FOR?

The 3 profiling indicators (DPS, DSS, DES) each measure one of the qualities of each user, the license based on these 3 indicators determines the overall level of merit. The inspiring concept is that a driver can be said to be complete if he is fast but also correct and also experienced. If one of the 3 characteristics is missing, the pilot will not be worthy of a license.
Licenses can be used by publishers (event organizers) to select participants in their competitions or to get participants of a similar level.

WHERE DO I SEE MY PROFILE?

On your personal page you can find all statistics and profile data

ARE THERE ANY RANKINGS BASED ON THE PROFILE DATA?

RACEGAME has several pages dedicated to rankings based on each indicator, DPS, DSS, DES but also on the basis of the average position reached, km traveled and laps completed

ACI ESPORT

WHAT IS ACI ESPORT?

It is aimed at disseminating and regulating sim-racing from an institutional point of view in terms of sporting activity.
ACI is the national federation for motor sport recognized by CONI and is the holder on the national (Italian) territory of the motor sport power that comes to it from the International Automobile Federation (FIA).

WHAT IS THE RELATIONSHIP BETWEEN RACEGAME AND ACI ESPORT?

RACEGAME, in particular through the SPEEDROOM platform, is the official supplier for ACI's E-SPORT services (NEWS ON ACI-SPORT)

WHO ARE THE ORGANIZERS OF ACI ESPORT EVENTS?

All organizations that respect the rules dictated by ACI ESPORT can organize events and championships under the aegis of ACI ESPORT. The organizations are subjects external to RACEGAME (even if RACEGAME itself can be an event organizer) but they have, among other duties, that of organizing and managing the entire event or championship on the platform, creating statistics, managing complaints and any activity. which includes the entire life cycle of events.

WHERE ARE THE STATISTICS PRODUCED BY ACI-ESPORT EVENTS?

RACEGAME to meet the requirements of ACI ESPORT has created a statistical system parallel to that of the normal activities of the platform.
Each competitor and each conductor has two parallel profiles, the first powered by each activity (including ACI) and the second solely by ACI.
When you consult the profile of a competitor (user) or driver (team) you can choose whether to see the statistics and profile of the ACI or the RACEGAME one.
The consultation of statistics is also split between ACI and RACEGAME